Team Leader – Housekeeping

Job Description

About the Job:

An exciting opportunity has arisen to join the Housekeeping Department in Jumeirah Living Marina Gate. The main duties and responsibilities of this role:

Oversee Team and mentor, coach, guide and motivate them to perform their Job effectively. The objective is to achieve goals that contribute to the growth of Jumeirah. Team leaders motivate and inspire their team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.

• Oversee day-to-day activities, motivate and guide the team to achieve goals, and lead by example with compassion, honesty, and integrity.
• Develop and implement timelines, delegate tasks, and brief staff on duties across various departments.
• Ensure personnel, clients, and guests are greeted and attended to professionally and discreetly.
• Compile duty rosters and advise on changes as necessary.
• Prepare reports and maintain appropriate filing systems.
• Manage stock, inventories, vendor directories, and contract agreements.
• Oversee processes related to vendor registration, code creation, price updates, and submitting purchase orders, ensuring accurate expense allocation.
• Report operational problems, conflicts, incidents, and technical glitches to the Supervisor.
• Address guest enquiries and complaints professionally, recording relevant details and notifying the supervisor.
• Ensure adherence to policies, procedures, and guidelines, and conduct regular checks and audits to maintain hospitality standards.

About You:

The ideal candidate for this position will have the following experience and qualifications:

Essential 

• High School Diploma or similar

Desired

• Diploma/Degree in Hotel Management or any other relevant field 

Competencies

Technical Competencies

• Basic Computer Knowledge
• Technical know-how where applicable (Intermediate)
• Exposure of handling telephone enquiries
• Exposure of handling Micros Cashiering system 
• Proficient in English

Behavioral Competencies

• Excellent listening skills and customer orientation.
• Adaptability and appreciation of cultural diversity
• Passion for driving excellence
• Adaptable and flexible
• Possess interpersonal skills
• Showcases Empathy

Experience

• 2 years of experience, preferably with an international hospitality company
• Experience of working in an international capacity and a clear understanding of cultural differences showcasing trust and respect for everyone