Sales Consultant

Job Description

About the Role

Deliver excellent customer service through: Identifying customer needs, offering advice and demonstrating suitable products; building relationships with key customers and ensuring store standards are maintained in order to achieve sales targets and cultivate customer loyalty.

What You’ll Be Doing

Functional Roles & Responsibilities

·         Welcome and greet every customer in a warm and friendly manner & demonstrate excellent customer service at all times.

·         Identify customer needs through asking questions; confidently recommend and demonstrate appropriate products; recommend link products at every sale opportunity; close the sale

·         Receive cash or payment in any authorized modes from customers, issue receipts/ bills against their purchase and provide professional cash point service.

·         Handle customer complaints professionally and efficiently, in line with the company after sales policy, escalating to management if necessary.

·         Demonstrate and maintain product knowledge, fashion trends, instore promotions at all times.

·         Maintain personal grooming standards as advised by the Store Manager.

·         Maintain clean and organized display, fitting rooms and stock areas.

·         Check stock levels daily and inform of depleting stocks to the store manager in order to replenish and maintain optimum stock levels.

·         Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc.

·         Recruit customers for the database, accurately entering their details on the POS system.

·         Minimize exposure to stock loss through vigilance on sales floor and fitting room areas.

About You

Education/Certification and Continued Education

·         High School qualification

Years of Experience

·         3 to 4 years of retail sales or customer service experience