Role in Valet

Job Description

ABOUT THE FUNCTION

The Operations function is responsible to maintain a very detailed summary of daily/weekly duties including all changes/problems/complaints and correspondence, follow up on all activities and respond to all issues of locations with no delay. 

WHAT YOU WILL NEED TO SUCCEED

• 03-05 years of experience in Hospitality Experience.
• Minimum 02 years of Valet Operations Experience. 
• Willing to work on day/night shifts and on several locations within duty hours in addition to contributing with extra hours when required for special events/ exigencies/ Operational requirement.
• Degree/Diploma from a recognized University in Hospitality is preferred.

PERFORMANCE DRIVEN CULTURE; WHAT WILL YOU BE MEASURED AGAINST

• Patrol all levels of the designated parking facility for detailing.
• Perform administrative and office responsibilities.
• Implementation & adherence to on-site Valet Driver grooming standard and checklist. 
• Resolve customer concerns and complaints.
• Prepare & submit daily, weekly & monthly report.
• Inspect and maintain all parking operations equipment in working condition at all areas and coordinate replacements or repairs when necessary.
• Respond to discrepancies involving Valet Drivers and customers such as customer lost items/tickets, accidents, incidents.

COMPETENCIES

• Put Customer First
• Drive for Results
• Learning
• Resilience
• Adaptability