Relationship Manager – Business Banking

Job Description

Job Overview

As a Relationship Manager (Liabilities) – Business Banking, your role involves acquiring new client relationships, upgrading clients from the mass segment, and maintaining and growing existing relationships. Responsibilities include meeting revenue targets for (Liabilities), and cross-sell, achieving high service standards, maximizing client satisfaction, and ensuring compliance with UAE Central Bank and anti-money laundering regulations. Managing portfolios that meet the bank’s specified targets. 

Key Responsibilities

• Achieve all annual business goals, including revenue, profit, asset and deposit growth, customer acquisition & cross-selling.
• Cultivate and expand accounts by acquiring new to bank clients, converting them into profitable ventures, while maximizing market penetration and focusing on enhancing the asset & revenue portfolio through existing customers, and offering timely advisory services on Trade, Treasury & Wealth Management products.
• Ensure minimal turnaround times and service excellence, maintain comprehensive knowledge of SME banking, assist clients with trade, asset, insurance and investment issues, and regularly monitor client satisfaction and service quality.
• Ensure compliance with all operational risk, sales, credit and anti-mis-selling policies; maintain up-to-date KYC and client profiles with high confidentiality; assess customer risk and product suitability; safeguard Emirates NBD’s reputation through best practices; document meetings and contribute to team reporting; and adhere to credit lending, money laundering prevention, and KYC procedures, reporting any suspicious transaction immediately.

Skills and Experience 

• Graduate, preferably Business/Finance/Accounting.
• 5+ years of UAE banking experience as a Relationship Manager.
• Knowledge of banking operations.
• Adherence to policies, procedure & compliance regulations.

What we offer you:

• Competitive salary package.
• Market-leading incentives.
• Strong emphasis on work/life balance.
• Generous annual leave entitlement and Private Healthcare.
• World-class Learning & Development platform and career development.
• Preferential banking facilities for employees.