Receptionist

Job Description

Key Responsibilities:

• Provide the full range of information within the category requested (location, curriculum, admission
  procedure – including the booking of tours, tour information, administration, structure etc..) to ensure the
  delivery of a quality customer service experience to all callers or visitors to the school.
• Respond to telephone calls and enquiries courteously and be able to direct calls to appropriate school
  personnel as part of the customer service provision for the school.
• Relate courteously with visitors and provide the appropriate welcome to the school to ensure a positive
  customer service experience.
• Maintain a caller and visitor database to track volumes on a monthly basis and act as a source of marketing
  for lead generation.
• Complete administration and secretarial tasks as assigned to support the broader Front of House team to
  achieve their objectives
• Ensure the GEMS policies, procedures and codes of conduct are followed at all times.
• Attend staff meetings and serve on committees as required.

Skills

Job-Specific Knowledge & Skills:

• Ability to multi-task and cope with peaks of demand
• Proficient secretarial and computer skills
• Advanced user of Microsoft Office an advantage

GEMS Education is committed to safeguarding and promoting the welfare of all of its students and staff. A UK-enhanced DBS or equivalent police check is a pre-requisite for all appointments.