Patient Care Specialist
Job Description
This is a full-time on-site role at Faces & Braces Dental Clinic located in Dubai, United Arab Emirates. The Patient Care Specialist will be responsible for providing patient care, managing patient appointments and follow-ups, documenting medical records, and responding to patient inquiries. The Patient Care Specialist is fully responsible to provide top-class service from the beginning till the end of patient’s journey at the dental facility.
Qualifications
- Excellent communication and interpersonal skills
- Patient care experience, preferably in a medical or dental setting
- Knowledge of medical terminology and medical procedures
- Basic knowledge in Dentistry
- Empathy towards patients and ability to provide emotional support
- Ability to multitask and work in a fast-paced environment
- Bachelor’s degree in healthcare or related field is preferred
- Fluency in English is preferred.
Tasks
- · Identify situations where patients require additional attention.
- · Liaise with patients to provide services to patients.
- · Manage patients’ feedback and enquiries.
- · Monitor inventories of non-clinical items.
- · Assist in reporting or analyzing of department’s or clinic’s statistics and data.
- · Participate in the execution of designated emergency response tasks.
- · Perform online/Telecom bookings.
- · Perform patient registration and discharge.
- · Perform payment collection procedures.
- · Liaise with Dental Laboratory
- · Coordinate with consultation rooms and doctors
- · Prepare patients for physical examination or minor procedures to be performed by doctors.
- · Prepare patients’ records and documentation pre- and post consultation and procedures
- · Communicate upcoming treatment plan / schedule with patients after consultation with the doctors.
- · Provide patient and caregiver education where necessary.
- · Provide post-consultation instructions where necessary.
- · Reconcile daily monetary transactions.
- · Schedule appointments for patients
