Patient Administrator – Emirati

Job Description

Closing date: 27/09/2024

Number of positions: 1

Recruiter name: Fatma Alharthi

Reference number: 50061

Workplace Type: Bourn Hall Dubai | Dubai | United Arab Emirates

MAIN PURPOSE OF JOB

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

KEY RESPONSIBILITY AREAS

• Manage the patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations by improving patient service quality.

REQUIRED EDUCATION

• Essential: Completed secondary school education (Grade 12).
• Desired: Tertiary Diploma or Bachelor’s Degree preferably in medical science, finance/accounting.

REQUIRED EXPERIENCE

• Essential: 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Desired: Experience in a Contact Centre or Healthcare environment.

REQUIRED JOB SKILLS AND KNOWLEDGE

• Computer literacy and proficiency in MS Office applications.
• CRM software applications.
• Hospital information systems.
• Knowledge of company policies and emergency codes.
• Knowledge of medical insurance terminologies and processes.
• Medical terminology and procedures.
• Numerical literacy.
• Patient scheduling and registration processes.

All applicants will be considered, with preference given to designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family.

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