Medical Concierge

Job Description

• Craft personalised patient journeys, managing their experience from first contact to follow-up care
• Coordinate virtual consultations, in-person appointments, and integrated care plans
• Serve as a trusted liaison between patients, healthcare providers and stakeholders
• Maintain accurate patient records and handle diagnostic results with discretion
• Conduct healthcare research to navigate UK and international healthcare systems
• Support the founder and medical operations manager with administrative excellence

Minimum requirements:

• 2 to 3 years of experience
• Experience in executive administration or executive concierge is preferred, though we are open to candidates from all backgrounds.

Essential Skills:

• Deep empathy and a passion for delivering exceptional patient experiences
• Outstanding organizational skills and attention to detail
• Advanced proficiency in Microsoft Office Suite or Mac environments
• Experience in private healthcare (preferred)
• Ability to manage confidential information with the highest discretion
• Research skills to navigate and coordinate healthcare systems internationally