IT Manager
Job Description
Job Purpose:
The major responsibility of the IT End-User Support is to provide complete desktop support to Taaleem Schools technology users. The IT End-User Support exercise a combination of customer service, technical skills and leadership during the performance of duties. The primary focus of the role involves responding to technology problems providing effective technical assistance, support and advise to troubleshoot and diagnose hardware, software and other peripheral workstations problems.
Key Accountabilities:
- To provide direct, one on one support to quickly identify and resolve computer user problems.
- Investigates specific hardware, software, network, and associated problems; takes corrective actions to resolve such issues to restore service as quickly as possible.
- Manages and priorities support calls and tickets and responds in timely manner to requests.
- Maintains contacts with end users to ensure issues are resolved.
- Installs, tests, modifies and maintains a full range of software, hardware, application products.
- Updates records of maintenance or changes to assets to maintain accurate inventory lists.
- Monitor trends and the reoccurrence of computer user problems; troubleshoot and investigates the cause of system/application problem(s).
- Full spectrum of Directory Resource Administration (ADDS) activities such as; creating/terminating users/computers accounts, adding/removing users/groups membership and file permissions, file recoveries, application software installation and upgrades, troubleshooting communication tools (Outlook, Skype for Business).
- Managing iOS Devices and iOS Server.
- Managing IT Equipment including laptop trollies, IT labs, whole school facilities such as Auditorium, PD rooms, Boardrooms etc.
- Lead an experienced team of IT support specialists.
Skills
Person Specifications:
Education: Bachelor’s degree, supplemented by a relevant computer certificate program.
Experience: A minimum of five-years’ experience in computer systems support.
Competences: Demonstrated experience providing excellent customer service and management skills are required.
Attributes: Exceptional leadership, customer service and communication skills, Problem solving skills, ITIL awareness, Relevant technical qualifications from recognised vendors (Microsoft, Apple, etc.). Must be a dynamic problem solver.
