Housekeeping Supervisor

Job Description

Job Description

Roles & Responsibilities

• Oversee daily housekeeping operations to ensure rooms and public areas meet established cleanliness standards, fostering a welcoming environment for guests.
• Conduct regular inspections of guest rooms and facilities to identify areas needing improvement and implement corrective actions promptly.
• Manage and train housekeeping staff, providing guidance on best practices and ensuring adherence to safety protocols and company policies.
• Develop and implement effective cleaning schedules and routines, optimizing staff efficiency while maintaining high standards of cleanliness.
• Coordinate with other departments, such as front desk and maintenance, to ensure seamless service and address any guest concerns swiftly.
• Maintain inventory of cleaning supplies and equipment, ensuring the department is well-stocked and all tools are in good working condition.
• Prepare reports detailing housekeeping activities, including staff performance, inventory usage, and guest feedback, to inform management decisions.
• Handle guest requests and complaints with professionalism, ensuring resolution in a timely manner to enhance guest satisfaction.
• Implement and uphold health and safety regulations within the housekeeping department, training staff on proper handling of hazardous materials.
• Foster a positive team environment through effective communication and motivation, leading by example to promote high morale and productivity.

Desired Candidate Profile

• High school diploma or equivalent; additional certification in hospitality management is a plus.
• Minimum of 3-5 years of experience in housekeeping, with at least 1 year in a supervisory role within a hotel or similar environment.
• Proficient in cleaning techniques and equipment, with a strong understanding of health and safety regulations in the hospitality industry.
• Fluency in English; proficiency in a second language is highly desirable to enhance guest communication.
• Strong leadership skills with the ability to motivate and manage a diverse team effectively.
• Excellent organizational skills, capable of prioritizing tasks and managing time efficiently in a fast-paced environment.
• Detail-oriented with a keen eye for cleanliness, ensuring that all areas meet the highest standards.
• Strong interpersonal skills to effectively communicate with guests, staff, and management, fostering a collaborative working environment.
• Problem-solving abilities to address and resolve issues as they arise, maintaining smooth operations.
• Physical stamina and dexterity to perform repetitive tasks, including lifting and moving equipment, and standing for extended periods.