Front Office Executive – UAEN

Job Description

• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. 
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. 
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical, and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports, and other documents.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Scanning Files.
• Confirming Patients’ Appointments.
• Escorting patients, assisting call centres and being available in front reception.
• Must be able to maintain a positive working environment.
• Responsible for patient admission during night duties or whenever it is needed.
• Perform other duties as assigned.

Responsibilities

• Provide friendly, quality client care to the patients.
• Receive incoming calls, screen those that are handled by other health care team members and take care of routine calls. 
• Schedule appointments, obtaining all necessary data concerning the patient and owner.
• Prepare to receive appointments by retrieving client records, preparing needed forms in advance of clients’ arrival. Complete required forms and obtain all necessary information.
• Check and greet clients in a professional, friendly, hospitable manner.
• Make new appointments or note changes in patient status as necessary. Enter charges and set up future reminders in system. 
• Assist in the updating of client files, follow up with clients when indicated.
• As required, enter data into the computer system, retrieve and modify computerized records.
• Protects patients’ rights by maintaining confidentiality of personal, medical, and financial information.
• Performing a variety of clerical duties, receiving sorting, distributing mail, sending out mailings, organizing reception area. Type memos, correspondence, reports, and other documents.
• Facilitates patient flow by notifying the provider of patients’ arrival, being aware of delays, and communicating with patients and clinical staff.
• Handling the OT List, check the files if correct.
• Scanning Files.
• Confirming Patients’ Appointments.
• Escorting patients, assisting call centres and being available in front reception.
• Must be able to maintain a positive working environment.
• Responsible for patient admission during night duties or whenever it is needed.
• Perform other duties as assigned.

Qualifications

• High school diploma or equivalent degree.
• Knowledge of medical terminology, procedures, and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• Working knowledge of healthcare insurance preferred