Front Office Executive – UAEN
Job Description
Responsible to ensure the satisfaction and comfort of the customer. work in a fast-paced environment and demonstrate exceptional multitasking abilities, facilitate and coordinate communication between Emirati patients, family members, and clinic staff.
Responsibilities
| Whenever a patient or visitor enters the clinic, greet and welcome them. |
| Register patients in accordance with the clinic’s rules and procedures. |
| Control both incoming and outgoing calls and help clients by transferring calls, responding to inquiries, and giving information. |
| Ensure reception area is tidy and presentable with all necessary materials (e.g.: pens, forms, and brochures) |
| To ensure the highest performance from all front office workers, coach, mentor, and train them. |
| Responds to patients’ needs and assists them in completing their transactions at the different departments. |
| Listen to compliments and criticisms from patients about the clinic’s services and address them. |
| Provide patients with information, assist in resolving issues and concerns, and offer suggestions regarding the services. |
| Pay attention to and respond to patients’ questions concerning hospital rules, practices, and patients’ rights and obligations. |
| Conducts patient satisfaction surveys. |
| Monitor patients and visitors and ensure their satisfaction. |
| Assist patients in filling out any required paperwork, including insurance documents. |
| Contact potential, existing or new Emirati customers through phone to inform about the product, service, Offer etc. available at the clinic. |
| Monitor the activities leading up to, during, and following a camp. |
| Work with the center manager to identify possible communities, organizations, and other venues for the development of business. |
| Arrange a medical camp in conjunction with a municipal authority, the government, communities, organizations etc. |
| Create and implement a variety of marketing plans for our business to help us draw in new customers and the existing. |
| Work with the marketing team to advertise the facilities and services offered by our clinic through various marketing platforms. |
| Responsible for translating communication between patients/ visitors and staff for easy comprehension. |
| Read and comprehend Arabic materials, and when necessary, translate. |
| Ensure liaison with local and federal authorities to ensure the support when administration team is needed. |
| Ensure excellent patient care and assistance to satisfy patients. |
| Assure that patient consultation waiting periods are kept to a minimal. |
| Ensure that records and papers are appropriately stored and maintained. |
| Verify the insurance claim form. (Make the claims ready before sending to scanning department for submission) |
| Obtain & review patient feedback. |
| Safeguard patient privacy and confidentiality. |
Qualifications
Highschool or Bachelor
