Specialist- Commercial Banking – Emiratization

Job Description

JOB PURPOSE:

To support the Area Manager & Relationship Managers to grow their assigned portfolio in defined geographical markets covering service and customer support related activities

Internal Collaboration

Responsible to engage with process owners and internal stakeholders for the purpose of NPS monitoring and achieve benchmark scores for the unitDevelops relationships and coordinates with team members and other departments to meet client service expectations.Support implementation of KYC related projects and initiativesEnsure the On-boarding/KYC team processes cases within agreed TAT / SLA.Receive inbound customer calls redirected to RMs by Branches / Call Center / Client Services and attend till resolution of complaint / query response.Obtain customer information and reply to AML alerts raised on assigned accounts within timelines.Co-ordinate for issuance of Liability letter / No Liability letter and subsequent settlement of loanArrange high value cash withdrawals / arranging approval for foreign currency withdrawalsCo-ordination with branch for special clearing of cheques, delivery of return cheques to customer PO box.Co-ordination with branch for issuance of foreign currency demand drafts / manager’s chequeFollow up with branch for tracking of requests (in case of direct submission of requests in branch eg: TT requests / any other maintenance request

Qualifications

Graduate with at least 3 years relevant local market knowledge in retail banking product and services

Sound compliance, ops or product or sales governance backgroundCustomer obsessed, change focused pragmatistGood communication & interpersonal skills