Director – Rooms

Job Description

About the Job:

An opportunity has arisen for a Director – Rooms in Jumeirah Al Naseem. The main duties and responsibilities of this role:

• Deliver exceptional guest experiences by ensuring the highest level of service and guest satisfaction – anticipating needs, handling feedback efficiently, and maintaining personalised interactions, especially with VIP guests.
• Foster a motivated and engaged team by maintaining strong communication, conducting performance appraisals, and upholding discipline with fairness and respect.
• Actively contribute to the Executive Committee, attend daily leadership meetings, and collaborate with the Hotel Manager and General Manager to drive operational excellence. 
• Continuously seek opportunities to enhance service delivery, implement best practices, and encourage a proactive approach to problem-solving and guest satisfaction.
• Optimise Rooms Division operations by overseeing guest history, effective inventory management, and aligning staffing levels with the manning budget to maintain efficiency.
• Champion Jumeirah’s Vision & Brand Values – embody loyalty to Jumeirah, uphold the company’s quality policies and guiding principles, and lead the team in delivering the brand’s signature hospitality experience.

About You:

The ideal candidate for this position will have the following experience and qualifications:

• Minimum of 2 years of experience as a Director of Rooms or in a similar leadership role within a 5-star resort with at least 200 rooms.
• Strong background in Front Office and Housekeeping operations, with a comprehensive understanding of guest services and room management.
• Excellent knowledge of Opera, proficiency in Microsoft Office, and familiarity with front office systems.
• International experience is essential; experience in the Middle East is desirable.