Client Relations Manager

Job Description

Job Summary:
TownX are seeking a highly organized and detail-oriented Client Relations Manager to join our growing team. This role is pivotal in ensuring all contract agreements are completed in a timely manner and to the highest quality standards. The Client Relations Manager will be responsible for preparing Sales and Purchase Agreements, handling Oqood registrations, managing unit contract terminations and cancellations, and maintaining effective communication with clients. Furthermore, the successful candidate will play a crucial role in building and maintaining relationships with various government bodies, regulatory authorities, and public establishments. This role is essential in promoting our business, ensuring compliance with all relevant regulations, and fostering a positive perception of our company.

Key Responsibilities:
• Prepare Sales and Purchase Agreements:
o Draft, review, and finalize all Sales and Purchase Agreements related to off-plan property transactions.

• Oqood Registrations:
o Manage the registration process in the Oqood system, ensuring compliance with all relevant regulations and accuracy in documentation.

• Contract Terminations and Cancellations:
o Handle the process of terminating and cancelling unit contracts, including drafting relevant documents and coordinating with internal departments.

• Relationship Building:
o Establish and maintain strong relationships with all applicable government bodies, regulatory authorities, and public establishments.

• Effective Communication:
o Serve as the primary point of contact for clients, addressing inquiries, providing updates, and maintaining positive client relationships.
o Serve as the primary point of contact between TownX and public entities, facilitating clear and effective communication.

• Ensure Timely Completion of Contracts:
o Monitor the progress of all contractual agreements and coordinate with internal teams to ensure timely completion.

• Maintain High-Quality Document Standards:
o Ensure all documents are accurate, complete, and adhere to the company’s quality standards and legal requirements.

• Document Management:
o Organize and manage contract documents, ensuring easy retrieval and proper archiving.

• Compliance Awareness & Management:
o Ensure the company complies with all relevant regulations and requirements by liaising with relevant regulatory authorities and staying updated on changes in UAE legislation.
o Keep TownX staff informed with regular updates on communications from government bodies, as well as any changes or new rules and legislation relevant to TownX’s operations. This includes key institutions such as DLD, RERA, and similar designated organization’s that interact with TownX.
o Staff training and awareness on processes and topics related to property sector, to ensure TownX are up to date and compliant with government body regulations and requirements.

• Issue Resolution:
o Proactively address and resolve any issues or concerns raised by public entities in a timely and professional manner.

Requirements:

Qualifications, Skills and Competencies:
• Proven experience in a client relations or similar role, preferably within the real estate industry.
• Excellent communication skills, both written and verbal.
• Highly organized with strong attention to detail.
• Familiarity with Oqood system and real estate contract regulations in Dubai.
• Ability to handle multiple tasks and work under pressure.
• Proficient in MS Office Suite and document management software.
• Strong problem-solving and negotiation skills.
• Ability to work collaboratively with internal teams and stakeholders.
• Customer-focused mindset with a commitment to delivering high-quality service